FAQ

Finished Illustration

We grant our clients unrestricted use of the final .jpg image upon payment-in-full. However, United Renderworks does retain the copyright. If you receive original files from United Renderworks, the components, materials, 3D models, and other reusable parts therein are the exclusive property of United Renderworks. They may only be used in connection with the paid project for which they were provided.
The majority of our finished projects are sent as a high resolution jpg via email. Larger projects may be sent in multiple emails. Occasionally, when required, we provide a download link for very large documents or project sets. If the final Sketchup model has been requested, that is usually provided though a download link because of the size of the file. These links are only temporary, so please make sure to download the files.
The final files are saved out as a high resolution JPG images. If you need another file format, such as PDF or TIFF, just ask and we would love to provide those as well.
Unless otherwise requested, our images are 3840 x 2160 pixels in a 16 x 9 ratio. Sometimes we adjust this ratio to better suit the building and composition of the rendering. A high-rise, for example, will be provided as a vertical (portrait) image, or a square floor plan may have a 1 x 1 ratio. This resolution is sufficient for a 300 dpi print image up to 11 x 17, a 150 dpi image for most presentation boards, and a 72 dpi vinyl print for construction signs. If you need a higher resolution or a different ratio, please let us know in advance. Additional fees may apply.

Guarantees

We will beat pricing on any quote from a comparable US based company with comparable quality. Just send your project manager the quote and we will match it or even go lower.

Our Process

We like to start with project name, desired view angle(s), elevations, floor plan, site plan, and materials. CAD files are prefered, but we can work from pdf or jpg images. If you are providing us with pdf or jpg images, they must contain dimesions that are clear enough for our modelers to read. Note that working from jpg or pdf images may require additional time.

Materials can be detailed on the elevations, with material boards, as a list of products with web links, and/or a series of example images sent to us via email. If materials have not been determined, an image of another project that has similar materials and colors is usually sufficient.

Some other necesary items include, a roof plan for projects with complicated slopes and angles, landscape plans, the desired style (watercolor or photo-realistic), specific requirements for entourage such as people, cars, etc., and site address or link to google maps.
We would love to work with you throughout your design process. Feel free to send us photos of your sketches, example images, or drawings of your initial designs. We will mass out the blocks and send line drawings for you to sketch over. We will work with you back and forth to update it, sending more developed massings until we have fully-designed, photo-real images to present to your client. This process can range from a week to a month depending on his meeting schedule with clients.

We charge our hourly rate for this service and bill monthly.
Our standard turn-around time is typically 24 hours for a first proof and about a week for finals. With this service, we typically receive drawings (3D Cad, Sketchup, 2D Dwg's, PDF's, Hand Drawings, etc..) and send a quote via email. Once the price and scope is agreed upon and we receive the go-ahead, we start the digital modeling process. Within the next few business days we will send a low resolution lighting study proof for your review. After you review and mark-up the drawings, we make corrections, and send another lighting study proof. The lighting studies accurately show reflections, materials, and shadows from trees, etc. If you have opted for a dusk or night scene, the lighting study would also have the correct lighting in place.

Once we receive your mark-ups from the second revision cycle we can proceed to the final full-resolution watercolor-style or photo-real image. Some of our clients opt to have an additional revision cycles if there are significant changes. Additional revision cycles are $77.40 each and new design changes or project scope changes are charged at $77.40 per hour.

Many of our architects like to use our lighting studies when meeting with their clients. This gives the clients a chance to see the project and make changes before the final images are produced. Obviously this comment and markup cycle can extend the project timeline significantly. However, we will always try to have the next round of mark-ups ready in about 24 (business-day) hours.

Payment

Payment can be made by sending a check payable in US dollars to: URW Inc 1622 N. Willow Rd. Spokane Valley, WA 99206. To pay by Visa, Mastercard, Discover or Amex, please pay online via the link sent by your project manager.
Payment is due month from final invoice date and is listed on the top right hand side of the final invoice. A late fee of 5% is assessed after this time with a 1% interest each additional month it is late.
The company and individual who initiates the project with United Renderworks are ultimately responsible for payment. If you would like your client to be directly responsible for payment please have them contact us directly. Please send the name, email address, street address, and phone number for whomever is responsible for payment.

Proofs

You can expect to receive lighting study proofs once we have completed the initial model and before we go into the final rendering. Proofs include all materials, colors, landscaping, lighting, and neighboring context. If you want to see a wire frame proof before proceeding with details, please let your project manager know. We include two to three rounds of proofs with our quoted price. After proofs are sent we wait for your OK before we proceed with the final rendering.
We include two to three rounds of proofs with the base price. The purpose for these proofs is to make sure we completed the original scope correctly. Additional rounds of proofs requested for comments that were not mentioned in previous rounds or for design changes will be charged at our hourly rate.

Please make sure to review your proofs very carefully with your team and clearly markup any and all changes you would like to see. It is best to send all comments in one email, so as to avoid confusion. If you have hard to read handwriting please also type comments in a document or email.
It is our policy to send fully rendered lighting study proofs as .JPG images. Each desired view will be given a number and each option will be given a letter. We can also provide line work, sketchy line work, isometric, clay, or white massing proofs if you would prefer.

Revisions

Please review the proofs very carefully with your team. The best way to send comments about the proofs is to mark them directly on the image with a program such as Adobe Acrobat, Photoshop, or Paint 3D. You may also print the image and draw directly over the top and scan it back in. If the comments are extensive or you have hard to read handwriting, please type the changes you would like to see in a document or email. Please also make sure to provide example images of features, materials, or colors you would like to see. You may also provide web links to spec sheets and examples. Please clearly indicate what about the examples you would like us to emulate.

Please do not include us on internal discussions and email chains. This can lead to confusion and end up resulting in additional charges due to conflicting instructions. It is best to name one spokesperson to be the main contact for the project and have the team report to them before sending the information to us.
The initial price includes two revision cycles, for the purpose of correcting anything in the original scope that was missed or misinterpreted. Design or scope changes are charged extra. After the final rendering is sent, each subsequent rendering with new changes are charged extra. Please refer to pricing for a complete list. Let your project manager know if you need changes and they will send you a new quote for the changes before proceeding.
 

United Renderworks is a top-tier visualization service specializing in photo-realistic and watercolor-styled illustrations for the architecture industry.

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Phone: 1-888-650-0650